Cancellation & Refund Policy.

This Cancellation & Refund Policy explains how Ventora Digital considers cancellations, refunds and payment adjustments for professional services, project-based engagements and other agreed work.

The terms of a signed proposal, statement of work, service agreement or other applicable contract may contain project-specific provisions. Nothing in this policy excludes or limits statutory rights or remedies that cannot lawfully be excluded.

This policy applies to services supplied by Ventora Digital, including agreed digital and professional engagements. The precise cancellation and refund arrangements depend on the nature of the services, the client relationship, the applicable agreement and the work performed.

Where a specific written agreement contains more detailed terms, those terms apply to the extent permitted by law.

Before work begins, the relevant proposal or agreement should identify the agreed scope, deliverables, payment schedule, milestones and any specific cancellation arrangements.

Changes to project scope, timing or deliverables should be confirmed in writing. A change request may affect fees, deadlines and any refund assessment.

An advance payment or deposit may be required to reserve project capacity, undertake discovery or begin delivery. Whether any amount can be refunded depends on the applicable contract, work completed, commitments already made and applicable law.

A deposit is not automatically non-refundable simply because it is described as a deposit. Any deductions must be justified under the agreement and relevant legal requirements.

If you wish to cancel before work starts, notify us as soon as possible. We will review the request against the agreed terms and any reasonable, demonstrable costs or commitments already incurred.

Where a refund is due, the amount will reflect the circumstances and any applicable statutory protections.

If a project is cancelled after work has begun, fees for services already performed, agreed milestones and lawful non-recoverable commitments may remain payable.

We will consider the stage of delivery, work completed, payments received, outstanding obligations and any rights to cancel or obtain a remedy under applicable law. We will not impose charges that are unlawful or unfair.

For milestone-based projects, invoices and payments may be linked to agreed deliverables or stages. Approval, acceptance criteria and any revision process are governed by the applicable project agreement.

If a milestone is disputed, please identify the deliverable and explain how it differs from the agreed requirements. We will assess the concern before determining an appropriate resolution.

Services that have been properly performed or deliverables supplied in accordance with an agreement may not be eligible for a discretionary refund merely because the client changes their mind.

This does not affect rights arising from defective, misdescribed or otherwise non-conforming services, or any other non-excludable legal rights.

Digital deliverables may include software, designs, files, websites, applications and other electronically supplied materials. Their treatment depends on whether they are legally classified as services, digital content or another form of supply.

Where consumer cancellation rules apply, starting a service or supplying digital content during a cancellation period can affect cancellation rights only where the relevant statutory conditions have been satisfied.

Where Ventora Digital contracts with an individual acting as a consumer, applicable UK consumer law may provide cancellation rights for certain distance or off-premises contracts, generally including a 14-day cancellation period subject to statutory exceptions and conditions.

If a consumer expressly requests services to begin during an applicable cancellation period, a lawful proportionate payment may be due for services supplied before cancellation. The applicable rules for digital content differ and may require express consent and acknowledgement before cancellation rights are lost.

We will provide any legally required pre-contract information and will not use this policy to remove consumer rights. Business-to-business engagements may be subject to different contractual rules.

If you believe work is incomplete, defective or materially different from the agreed scope, notify us with relevant details and supporting evidence.

Depending on the agreement and applicable law, the appropriate response may include clarification, corrections, re-performance, a reasonable price adjustment or a refund where required. We will assess each concern fairly rather than automatically rejecting requests.

Included revisions and acceptance criteria are determined by the relevant project agreement. Additional requests outside the agreed scope may require a separate quotation or written change approval.

A request for additional features or a change in preference does not, by itself, establish that previously supplied work is defective.

If an engagement includes recurring services, retainers, maintenance or subscriptions, the applicable agreement should specify the billing period, renewal terms, notice requirements and cancellation process.

Cancellation ordinarily affects future service periods according to the agreed terms and applicable law. Charges for services already supplied may remain payable. Any statutory rights relating to renewals, unfair terms or refunds remain unaffected.

Projects may involve domain registrations, hosting, licences, software subscriptions, advertising spend, payment processing or other third-party services.

Where such costs have been authorised and are genuinely non-recoverable, they may be considered in a cancellation or refund assessment, subject to the agreement and applicable law. We will not represent a third-party cost as non-refundable without a reasonable basis.

If a material delay or failure to deliver occurs, we will review the cause, agreed deadlines, dependencies and contractual obligations.

Where we are responsible for a failure to supply services as agreed, we will consider an appropriate remedy under the contract and applicable law. Client-caused delays, missing approvals or unavailable materials may affect the delivery schedule, but do not automatically remove legal rights.

To request a cancellation or refund review, email Info@ventoradigitals.com with your name, business name where relevant, project or invoice reference, the reason for your request and any supporting information.

We may request additional information needed to investigate. Requests will be assessed individually against the relevant agreement, work performed and applicable legal requirements.

We aim to acknowledge and assess requests within a reasonable timeframe. Complex cases may require additional investigation or consultation about disputed deliverables.

Where a refund is approved or legally required, we will confirm the amount and processing method. Refunds are normally made through the original payment method where practicable, subject to payment-provider limitations and any statutory deadline that applies. Bank or payment-provider processing times may vary.

If you have a payment concern, we encourage you to contact us so we can investigate and seek a fair resolution. This does not restrict your right to raise a dispute with your payment provider or exercise other legal remedies.

We may provide relevant contract, invoice and delivery records to a payment provider where reasonably necessary to respond to a dispute, in accordance with applicable privacy requirements.

An agreement may permit termination for a material breach, subject to its notice and remedy provisions and applicable law. The financial consequences depend on the circumstances and the terms that can lawfully be enforced.

Termination does not remove accrued rights, unpaid lawful charges or statutory remedies.

Nothing in this policy is intended to exclude or restrict rights under applicable consumer protection, contract or other laws. Where this policy conflicts with a mandatory legal requirement, the legal requirement prevails.

We will assess refund requests reasonably and consistently with our contractual and legal obligations.

We may update this policy to reflect changes in our services, contracting practices or legal requirements. The current version will be published on this page.

Updates will not retrospectively remove contractual or statutory rights that have already arisen.