Legal information
Clear information about using our website, professional engagements and the responsibilities that support trusted business relationships.
Website & business terms
These terms explain the conditions that apply to website visitors and the general principles governing business enquiries. Individual client engagements may be subject to separate written agreements.
Terms overview
Select a topic below or read the full document in order.
Welcome to Ventora Digital ("Company", "we", "us", or "our").
These Terms and Conditions ("Terms") govern access to and use of our website, https://ventoradigitals.com, including its content, communications, enquiry facilities, and other functionality (the "Website").
They also establish general principles relevant to our professional engagements. Specific services, deliverables, payment arrangements, intellectual property rights, and other commercial obligations are governed by the applicable written agreement.
By accessing or using the Website, you agree to comply with these Terms to the extent applicable to your use.
If you do not agree with these Terms, you should discontinue use of the Website.
Nothing in these Terms removes or restricts any rights or protections that cannot lawfully be excluded under applicable legislation.
Ventora Digital is a company registered in the United Kingdom under Company Registration Number 17474894.
You may contact us regarding website enquiries, contractual matters, privacy concerns, or legal notices using the contact information provided at the end of these Terms.
These Terms apply to:
Professional services are subject to separately agreed contractual terms where applicable.
Where a signed agreement, statement of work, accepted proposal, or order form expressly conflicts with these Terms, the relevant project-specific agreement will take precedence for that engagement.
These Terms do not independently establish project pricing, delivery deadlines, service levels, ownership transfers, or contractual commitments unless expressly agreed in writing.
You may access and use our Website for lawful personal or business purposes.
You must not:
We may restrict access, suspend functionality, or take proportionate protective measures where reasonably necessary to address security risks, unlawful conduct, or material breaches of these Terms.
Such action will remain subject to applicable law and contractual obligations.
We make reasonable efforts to maintain accurate and relevant Website information.
However, general Website content may change as our business, technologies, and operational requirements evolve.
Unless expressly agreed otherwise, information published on the Website does not constitute:
Visitors should obtain written confirmation of material commercial terms before relying on them for business decisions.
Nothing in this section excludes liability for fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
Submitting an enquiry, requesting a quotation, or contacting us does not automatically establish a contractual relationship.
A binding professional engagement will arise only when the relevant contractual requirements have been satisfied, including acceptance of an applicable agreement or proposal.
You agree to provide accurate and relevant information when communicating with us.
We may retain business communications where necessary for legitimate business purposes, contractual administration, legal compliance, or the establishment, exercise, or defence of legal claims.
Personal information contained in communications will be handled in accordance with applicable data protection law and our Privacy Policy.
Professional engagements may involve separate proposals, statements of work, service agreements, order forms, or other written contractual documents.
The applicable agreement should establish:
We are not obliged to perform work outside an agreed scope unless additional work is authorised through an appropriate contractual process.
Clients are responsible for providing information, approvals, materials, access, and instructions reasonably necessary for the agreed engagement.
Clients must ensure that materials they provide are lawful and that they possess the rights or permissions necessary for their intended use.
Where a client supplies personal data, the client is responsible for identifying and fulfilling its own obligations under applicable data protection law.
Clients must not require us to undertake unlawful processing, infringe third-party rights, or compromise the security of another organisation's systems.
Any consequences of delayed instructions, unavailable materials, or changes in requirements will be handled in accordance with the applicable client agreement.
Any quotation, estimate, or pricing information is subject to the conditions stated in the relevant proposal or commercial agreement.
Unless expressly stated otherwise:
Late-payment charges, interest, or recovery costs may apply only where contractually agreed or legally permitted.
We may suspend or discontinue services for material non-payment where permitted by the applicable agreement and law, subject to any required notice and applicable consumer protections.
Nothing in this section authorises charges that are unlawful, unfair, or inconsistent with mandatory statutory rights.
Changes to agreed project requirements may affect cost, delivery schedules, technical dependencies, and resource allocation.
Material changes should be documented and approved by the relevant parties before implementation.
Neither party is automatically required to accept a proposed variation.
Where additional work is agreed, its scope, fees, and delivery arrangements should be recorded in writing.
Project delivery arrangements, testing requirements, review periods, and acceptance criteria will be defined in the relevant client agreement.
Any acceptance process must be reasonable, clearly documented, and consistent with applicable law.
A client will not lose mandatory statutory rights solely because a contractual review period has expired.
Where deliverables do not meet agreed requirements, the parties will follow the remedies and correction procedures established in their contract and applicable law.
All original Website content, branding, designs, text, graphics, visual elements, software components, and other protected materials are owned by Ventora Digital or used under appropriate licence, unless otherwise indicated.
These materials are protected by applicable intellectual property laws.
You may not reproduce, redistribute, commercially exploit, modify, or create unauthorised derivative works from protected Website materials without appropriate permission or another lawful basis.
Ownership of professional project deliverables will be determined by the relevant written agreement.
Unless expressly agreed otherwise, no transfer of intellectual property ownership is implied merely by submitting an enquiry, receiving a quotation, or making a payment.
Pre-existing materials, third-party components, open-source software, and licensed resources remain subject to their applicable ownership and licensing conditions.
Any transfer or assignment of intellectual property must satisfy applicable legal requirements.
Clients retain their existing ownership rights in materials lawfully supplied for a project.
By providing such materials, the client grants the permissions reasonably necessary to perform the agreed services, subject to the relevant contract.
Clients must ensure that supplied content does not unlawfully infringe intellectual property, privacy, confidentiality, or other third-party rights.
Responsibility for third-party claims arising from client-supplied materials will be determined by applicable law and any valid contractual indemnity provisions.
Each party must use reasonable care to protect confidential information received from the other party.
Confidential information may include commercial strategies, business records, technical specifications, software information, pricing arrangements, project documentation, and other information identified as confidential or reasonably understood to be confidential.
Confidential information must not be disclosed to unauthorised third parties or used for purposes unrelated to the relevant engagement, except as permitted by law or agreement.
Confidentiality obligations do not apply to information that:
Where legally permitted, the receiving party should provide appropriate notice before making a legally compelled disclosure.
Confidentiality obligations will continue for the period established in the applicable agreement or as otherwise required by law.
We recognise the importance of protecting personal information and respecting individuals' privacy rights.
Personal data will be processed in accordance with applicable data protection legislation, including, where relevant:
We will process personal data only where an appropriate lawful basis exists and in accordance with applicable principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability.
Further information about personal data processing is provided in our separate Privacy Policy, available through the Website.
These Terms do not replace the Privacy Policy or constitute consent to processing activities that legally require separate consent.
Our role in processing personal data depends on the nature of the relevant activity.
We may act as an independent data controller when determining the purposes and essential means of processing personal information for our own business operations.
We may act as a data processor where we process personal data on behalf of a client under documented instructions.
Where required by Article 28 of the UK GDPR or EU GDPR, processing on behalf of a client must be governed by a legally binding Data Processing Agreement ("DPA") or another legally sufficient contractual arrangement.
The relevant agreement must identify the parties' responsibilities and include all mandatory processing provisions.
Where the parties act as joint controllers, they must establish an appropriate arrangement allocating their respective responsibilities where required by law.
Nothing in these Terms changes the parties' actual legal status as determined by their processing activities.
Where a DPA is legally required, it must establish, as applicable:
A separate DPA must be completed with the relevant processing details before processing begins where required.
These general Terms are not intended to substitute for a project-specific Article 28 agreement where mandatory processing particulars have not been established.
We will implement appropriate technical and organisational measures to protect personal data in accordance with applicable legal and contractual obligations.
Security measures will be proportionate to the nature of processing, available technology, implementation costs, and risks to individuals.
Depending on the processing activity, appropriate measures may include access restrictions, authentication controls, encryption, backup procedures, monitoring, personnel confidentiality obligations, and security assessments.
No internet-based service or electronic system can be guaranteed to be completely free from security risks.
However, this acknowledgement does not reduce our mandatory obligations to maintain appropriate security or our liability where it cannot lawfully be excluded.
We will assess suspected or confirmed personal data breaches and take appropriate action in accordance with applicable legislation.
Where acting as a controller, we will notify the relevant supervisory authority and affected individuals where legally required and within applicable statutory time limits.
Where acting as a processor, we will notify the relevant controller without undue delay after becoming aware of a personal data breach, in accordance with applicable legal and contractual obligations.
We will provide appropriate cooperation and information to support required investigation, mitigation, and notification activities.
Personal data may be processed or accessed across international jurisdictions where necessary for legitimate and lawful business activities.
Where a transfer is subject to international data transfer restrictions, we will ensure that an appropriate legal transfer mechanism is established before the transfer occurs.
Depending on the circumstances, such mechanisms may include:
Relevant transfer risk assessments and supplementary safeguards will be considered where legally required.
International transfers undertaken in a processor capacity must also comply with the controller's documented instructions and applicable DPA.
Personal data will be retained only for as long as reasonably necessary for specified and lawful purposes, subject to applicable legal requirements.
Retention periods or the criteria used to determine them will be described in the relevant Privacy Policy or applicable contractual documentation.
Data may need to be retained for purposes including legal compliance, financial records, dispute resolution, security, or the establishment, exercise, or defence of legal claims.
Where personal data is no longer required, it will be securely deleted, anonymised, or otherwise handled in accordance with applicable law.
For processor-held client data, deletion or return obligations will be governed by the relevant DPA and the controller's lawful instructions.
Individuals may exercise their applicable rights under data protection law, subject to statutory conditions and exceptions.
These may include rights to:
Requests may be submitted to Info@ventoradigitals.com.
We may request reasonable information to verify identity where necessary and lawful.
Requests will be assessed and answered within the time limits required by applicable legislation.
Individuals may also raise concerns with the UK Information Commissioner's Office or another competent supervisory authority where applicable.
The Website may use cookies and comparable technologies for functionality, security, preferences, analytics, and other disclosed purposes.
Where applicable law requires consent, non-essential cookies or similar technologies will not be activated before valid consent has been obtained.
Users must be provided with appropriate information and controls for their choices.
Where consent is required, users must be able to withdraw it through an accessible mechanism.
Acceptance of these Terms does not constitute consent to optional cookies or tracking.
Further information is provided through our Website's cookie information and privacy notices.
We may communicate with individuals and business representatives regarding enquiries, professional relationships, and relevant business information where legally permitted.
Electronic direct marketing will be conducted in accordance with applicable data protection and electronic marketing laws.
Where consent is required, marketing communications will be sent only after obtaining valid consent.
Where another lawful marketing route is available, its applicable conditions must be satisfied.
Recipients will be provided with an appropriate opportunity to opt out or unsubscribe where required.
We will respect valid objections to direct marketing.
Our Website or professional engagements may involve third-party platforms, software, infrastructure, integrations, or external websites.
Third-party providers may operate under their own terms, licensing conditions, and privacy notices.
We are not responsible for independent third-party conduct beyond obligations imposed on us by applicable law or an agreed contract.
Where we appoint third parties to process personal data on our behalf, we will comply with applicable processor selection, contractual, security, and international transfer requirements.
The Website may contain links to external websites or resources.
Such links are provided for information or convenience and do not necessarily constitute endorsement.
We do not control the independent content, availability, or privacy practices of external websites.
Users should review the relevant third-party terms and privacy notices.
Nothing in this section excludes liability that cannot legally be excluded.
Professional deliverables may incorporate third-party software, APIs, libraries, frameworks, or open-source components.
Such components remain subject to their applicable licences and legal restrictions.
Any material third-party licensing obligations relevant to a client engagement should be identified in the applicable project documentation.
Clients are responsible for complying with licences applicable to their own use of third-party products, except to the extent responsibility is expressly assumed by us.
We will perform agreed professional services with the standard of care and skill required by applicable law and the relevant agreement.
Any specific performance guarantees, support commitments, service levels, or warranties must be established in writing.
Except as expressly agreed or required by law, we do not guarantee that every technological solution will operate without interruption or error, achieve a particular commercial result, or remain compatible with all future third-party technologies.
This section does not exclude mandatory consumer rights, statutory service standards, or remedies for breach of contract.
Nothing in these Terms excludes or limits liability for:
Subject to those protections, liability arising from the use of general Website information will be assessed in accordance with applicable law.
We will not be responsible for losses caused solely by circumstances outside our reasonable control where liability may lawfully be excluded.
For professional engagements, any agreed financial liability cap, exclusion of specified losses, or allocation of risk must be established in the applicable written agreement.
No limitation in these Terms removes mandatory obligations or remedies under applicable data protection law.
Where permitted by applicable law, a business client may agree under a separate written contract to indemnify us against specified third-party claims arising from unlawful client-supplied materials, infringement of third-party rights, or other clearly defined contractual breaches.
Any indemnity must be proportionate, appropriately scoped, and subject to the terms of the relevant agreement.
These Website Terms do not create an unlimited indemnity obligation for visitors or consumers.
Nothing in this section requires a person to indemnify us for losses caused by our own unlawful conduct or breaches where such an obligation would be unenforceable.
Where an individual contracts with us as a consumer, applicable statutory consumer protections remain fully effective.
Depending on the circumstances, relevant legislation may include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Consumers may have statutory rights concerning:
Any applicable cancellation rights, exceptions, and requirements for beginning performance during a cancellation period must be explained before the relevant contract is concluded.
No provision of these Terms overrides mandatory consumer rights.
Cancellation, refund, and termination rights depend on the applicable contract, the nature of the transaction, and relevant statutory protections.
Our separate Refund Policy provides general information regarding refund and cancellation arrangements.
Where a specific written agreement establishes additional procedures, those procedures apply only to the extent permitted by law.
Any valid statutory cancellation or refund right takes precedence over inconsistent contractual restrictions.
Fees for completed work, work in progress, or agreed expenses may be payable where permitted by the applicable contract and law.
We will not apply a blanket no-refund provision that unlawfully restricts consumer remedies.
Professional services may be suspended or terminated in accordance with the relevant written agreement.
Grounds may include material contractual breaches, unlawful instructions, serious security risks, or payment defaults where legally permitted.
Any applicable notice, opportunity to remedy a breach, final payment obligation, and transition arrangement will be governed by the relevant agreement and applicable law.
Termination does not automatically remove accrued rights, lawful payment obligations, confidentiality duties, or statutory data protection responsibilities.
Neither party will be responsible for failure or delay caused by events beyond its reasonable control to the extent permitted by the relevant agreement and applicable law.
Such events may include natural disasters, widespread infrastructure failures, war, civil emergencies, or other extraordinary disruptions.
The affected party should take reasonable steps to reduce the impact and communicate material delays.
Force majeure does not automatically excuse obligations that remain legally enforceable or remove mandatory consumer rights.
We may undertake reasonable maintenance, updates, security improvements, and operational changes affecting Website availability.
We do not guarantee uninterrupted availability of general Website functionality.
Where a professional engagement includes contractual availability commitments or service-level guarantees, those commitments will be governed by the relevant agreement.
Nothing in this section excuses a failure to satisfy applicable statutory or contractual obligations.
Users and clients must comply with applicable laws when accessing the Website or engaging with our business.
Relevant obligations may include intellectual property, privacy, cybersecurity, consumer protection, anti-bribery, sanctions, and other laws applicable to the particular activity.
Neither party is required to perform an instruction that would violate applicable law.
Where a legal compliance concern arises, the parties should cooperate reasonably to identify an appropriate lawful resolution.
Where a material conflict of interest becomes apparent in connection with a professional engagement, we will assess it and take appropriate steps consistent with our contractual, confidentiality, and legal obligations.
Any specific exclusivity, non-compete, or conflict-management arrangements must be expressly established in the applicable written agreement.
No general exclusivity obligation is created by these Website Terms.
We will not assume an unrestricted right to use a client's confidential information, trademarks, or protected materials for marketing.
Any use of client names, logos, testimonials, or project details will be subject to applicable permissions, contractual terms, and law.
Publicly available information may be referenced where legally permitted, provided that doing so does not breach confidentiality or other legal obligations.
Users may voluntarily provide feedback, suggestions, or ideas concerning our Website or business.
Providing feedback does not automatically transfer ownership of protected intellectual property.
We may use general feedback to evaluate and improve our operations where lawful, subject to confidentiality, privacy, and other applicable obligations.
Any commercial use of protected submissions requiring permission will be subject to appropriate authorisation.
We may modify, update, improve, or discontinue Website content or functionality for legitimate business, technical, security, or legal reasons.
Such changes will not retrospectively remove accrued contractual rights or override obligations established in existing agreements.
Where changes materially affect an ongoing contractual service, the applicable agreement and law will determine the parties' rights.
We may update these Terms to reflect changes in law, regulatory guidance, business operations, or Website functionality.
The current version will be made available on the Website.
Where legally required, appropriate notice or consent will be obtained before material changes take effect.
Changes will not retrospectively alter existing contractual rights or obligations unless lawfully agreed or otherwise permitted by law.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.
Any invalid provision will be treated in accordance with applicable law without automatically invalidating the entire agreement.
A failure or delay in exercising a contractual or legal right does not automatically constitute a waiver of that right.
Any waiver must satisfy applicable legal requirements.
A waiver relating to one breach does not necessarily apply to subsequent breaches.
Neither party may transfer contractual rights or obligations contrary to the applicable agreement or law.
Any assignment, transfer, or subcontracting arrangement must comply with relevant contractual requirements and statutory protections.
Where personal data processing is affected, applicable data protection obligations must also be satisfied.
These Terms govern general Website use.
For professional engagements, the applicable signed agreement, accepted proposal, statement of work, DPA, and other expressly incorporated documents together establish the relevant contractual arrangements.
Where a conflict exists, a specifically negotiated written provision will take precedence for the subject matter it expressly governs, subject to applicable law.
A DPA will govern the relevant personal data processing obligations to the extent specified in that agreement.
No provision limits mandatory statutory protections.
These Website Terms are governed by the laws of England and Wales, subject to mandatory legal protections that apply in other relevant jurisdictions.
Disputes arising from these Terms will be subject to the jurisdiction of the courts of England and Wales to the extent legally permissible.
This provision does not deprive consumers of mandatory protections or jurisdiction rights available under applicable law.
Separate professional agreements may establish lawful alternative dispute resolution or jurisdiction arrangements.
We encourage individuals and organisations to contact us directly if a concern or disagreement arises.
We will seek to review complaints fairly and explore reasonable opportunities for resolution.
Where appropriate, parties may agree to mediation or another lawful dispute resolution process.
Nothing in this section prevents either party from exercising statutory rights, seeking urgent legal remedies, or bringing proceedings before a competent court or authority.
Individuals concerned about the processing of their personal data may contact us using the details below.
They may also have the right to complain to the Information Commissioner's Office or another competent supervisory authority.
UK Information Commissioner's Office
Website: https://ico.org.uk
Nothing in these Terms restricts a person's right to communicate with a regulator or exercise available legal remedies.
By accessing or using the Website, you acknowledge that these Terms govern your use to the extent legally applicable.
You also acknowledge that separate professional engagements may require additional written agreements and that personal data processing is governed by applicable privacy and data protection legislation.
Your statutory rights remain unaffected.
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